Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs.stillmansbeauty@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs.stillmansbeauty@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs.stillmansbeauty@gmail.com.

Return Policy for Stillman’s


At Stillman’s, we want you to love your skincare products. If for any reason you're not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns:
• You may return unopened and unused products within 7 days of your purchase date.
• If you received a damaged or defective product, please contact us within 7 days of receiving your order.

Non-Returnable Items:
• Opened or used products
• Gift cards
• Items on Sale (unless otherwise stated)

Return Process:
1. Contact Us: Email our customer service at cs@stillmansbeauty.com or whatsapp us on +92 300 2015456 with your order number and the reason for your return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to proceed.
3. Package Your Return: Ensure the item is securely packaged to prevent damage during shipping. Include the RA number in your return package.
4. Ship Your Return: Send your return to the address provided in the RA instructions. You are responsible for return shipping costs.

Refunds:
• Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable.

Exchanges:
• We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Customer Satisfaction:
• Your satisfaction is our priority. If you have any questions or concerns, please reach out to our customer service team.Mistake From Stillmans End:
   . If a product is wrongly deliverd or there is short delivery it will be replace by Stillmans free of charge.

Thank you for choosing Stillman’s . We appreciate your trust.