Return Policy for Stillman’s

At Stillman’s, we want you to love your skincare products. If for any reason you're not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns:
• You may return unopened and unused products within 7 days of your purchase date.
• If you received a damaged or defective product, please contact us within 7 days of receiving your order.

Non-Returnable Items:
• Opened or used products
• Gift cards
• Items on Sale (unless otherwise stated)

Return Process:
1. Contact Us: Email our customer service at cs@stillmansbeauty.com or whatsapp us on +92 300 2015456 with your order number and the reason for your return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to proceed.
3. Package Your Return: Ensure the item is securely packaged to prevent damage during shipping. Include the RA number in your return package.
4. Ship Your Return: Send your return to the address provided in the RA instructions. You are responsible for return shipping costs.

Refunds:
• Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
• Please note that shipping fees are non-refundable.

Exchanges:
• We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

Customer Satisfaction:
• Your satisfaction is our priority. If you have any questions or concerns, please reach out to our customer service team.Mistake From Stillmans End:
   . If a product is wrongly deliverd or there is short delivery it will be replace by Stillmans free of charge.

Thank you for choosing Stillman’s . We appreciate your trust.